# FAQ/Support

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<summary><strong>What is PolyBoomBot?</strong></summary>

PolyBoomBot lets you trade Polymarket prediction markets directly from Telegram.

</details>

<details>

<summary><strong>Is my wallet custodial?</strong></summary>

No. Your wallet is non-custodial.

You control your keys and funds. The bot cannot move funds without your approval.

</details>

<details>

<summary><strong>Where is my private key stored?</strong></summary>

Your private key is shown once at wallet creation.

PolyBoomBot does not store it. If you lose it, it cannot be recovered.

</details>

<details>

<summary><strong>Why does my exported key look different from my trading wallet?</strong></summary>

Your trading wallet is a Safe (smart account), not a single-key wallet.

The exported key is the Safe owner/controller key.

Import it into MetaMask/Rabby, then connect on Polymarket web. Your trading wallet is still the Safe address.

</details>

<details>

<summary><strong>What are the fees for trading?</strong></summary>

PolyBoomBot charges a flat **1% fee** on every trade.

It applies to **buys and sells**.

Example:

* You buy $100 of YES. The fee is $1.
* Your position size is $99 after the fee.
* If you later sell $100 worth, that sell also charges $1.

There are no subscriptions.

There are no hidden “spread” fees added by the bot.

</details>

<details>

<summary><strong>Do I pay gas fees?</strong></summary>

No. Trades are gasless in-bot. The Safe flow handles execution for you.

</details>

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<summary><strong>What token do I need to trade?</strong></summary>

You trade with USDC.e on Polygon.

In the UI, it may show as “USDC”.

</details>

<details>

<summary><strong>How do I deposit funds?</strong></summary>

Go to **Main Menu** → **💰 Wallet** → **📥 Deposit**.

Pick the network you are sending from.

Then use the deposit details shown by the bot.

Polygon deposits:

* You can deposit **USDC** or **USDC.e** directly.
* Trading uses **USDC.e on Polygon** (it may display as “USDC”).

Non-Polygon deposits:

* Funds are **bridged to Polygon**.
* They are **swapped to USDC.e on Polygon** for trading on Polymarket.

{% hint style="warning" %}
Always pick the correct network before sending. Sending on the wrong network or an unsupported asset can permanently lose funds.
{% endhint %}

</details>

<details>

<summary><strong>My deposit hasn't arrived. What should I do?</strong></summary>

Most deposits show up within a few minutes.

Bridged deposits can take **1–30 minutes** depending on the network.

Do this:

1. Open **💰 Wallet** and tap **🔄 Refresh Balance**.
2. Check your transaction is **confirmed** on the sending chain.
3. Make sure you sent the **correct asset** on the **network you selected**.

If it still doesn’t appear after \~30 minutes, contact support and include:

* Transaction hash (or Solana signature / BTC txid)
* Network you sent from
* Amount + asset
* The deposit address shown in-bot

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<details>

<summary><strong>I sent the wrong asset or wrong network. Can you recover it?</strong></summary>

Usually, no.

Cross-chain deposit addresses are network-specific.

If you send on the wrong chain, funds may be unrecoverable.

[Still contact support with the transaction hash.](/doc/faq-support.md#support-and-resources)

If recovery is possible, it can take time and is not guaranteed.

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<details>

<summary><strong>Do deposits cost anything?</strong></summary>

PolyBoomBot does not charge a deposit fee.

You still pay the **normal network fee** to send the transaction.

Bridged deposits can receive slightly less than sent, which comes from bridge/swap execution costs on the route.

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<details>

<summary><strong>How do YES/NO prices work?</strong></summary>

Prices are in cents and reflect implied probability.

Example: 62¢ is roughly a 62% implied chance.

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<details>

<summary><strong>Are YES and NO separate assets?</strong></summary>

Yes. YES and NO are separate shares traded via Polymarket liquidity pools.

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<details>

<summary><strong>Can I place limit orders?</strong></summary>

Not yet. PolyBoomBot currently supports market orders only.

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<summary><strong>How do I view my positions?</strong></summary>

Use `/portfolio` to see open positions and live P\&L.

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<summary><strong>Can I withdraw funds anytime?</strong></summary>

Yes. Use `/wallet` → Withdraw.

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<summary><strong>What happens when a market resolves?</strong></summary>

Winning shares redeem to $1.

Losing shares redeem to $0.

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<summary><strong>How does the referral program work?</strong></summary>

You earn 50% of PolyBoomBot’s trading fees from your referrals’ trades.

Payouts are automatic in USDC.e. Find your link in `/referral`.

</details>

<details>

<summary><strong>Is my data safe?</strong></summary>

Your funds are only as safe as your key backup and Telegram security.

Use a Telegram passcode. Never share your private key. Treat bots like hot wallets.

</details>

<details>

<summary><strong>Can I use PolyBoomBot on mobile?</strong></summary>

Yes. It’s a native Telegram bot, so it works the same on mobile and desktop.

</details>

{% hint style="warning" %}
Disclaimer: Prediction markets involve significant financial risk. Only trade what you can afford to lose. This guide is for informational purposes and should be verified against the live bot interface.
{% endhint %}

***

## Support & Resources

* **Official Website:** <https://polyboombot.com/>
* **Telegram Bot:** Search `@PolyBoomBot` [`https://t.me/PolyBoomBot`](https://t.me/PolyBoomBot)
* **Support:** Contact via bot support options or email to <contact@polyboombot.com>.


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